Sony quality in 2008 mainly in notebook products

Sony FZ35 notebook computer motherboard design Hp dv1000 Battery flaw has been explosive. They stated that, because the purchase of the laptop still under warranty, Sony's maintenance department for their free replacement of the machine or motherboard, but Sony has denied this notebook design flaws. Sony since January 2008 after the production of the CR series notebook accused appeared short-lived phenomenon, which was once occupied by the Sony laptop's "sales champion" of the notebook series, almost all in the consumer purchase after a week was found to have problems. Quality problems in 2009 related to product line expansion. First endless TV problem. Early Sony LCD rear projection TV KF-E42A10 and other 5 issues arise TV software, and Sony to take a free way for home service users to upgrade TV software, but does not offer any compensation. March 2009, Zhengzhou public Akashi has spent 18,000 yuan to buy a Sony TV, "TV did not expect the cost of repairs necessary to nearly 1.5 million, and buy a new TV about." Nanchang public Mr. Wan on January 15 spent 10,008 thousand dollars stacked high in the mountain community shopping center in Nanchang SONY counter buy a SONY52 inch LCD. But the good time to buy a new TV out not only quality, after-sales service attitude of staff to whom he is angry. In many companies with the sale and the case of fruitless negotiations, Mr. Left with no complaints from the Man. Then there are camera problems. Ibm thinkpad r50 Battery August 20, Sony China branch in its official website released a product to notify consumers said it would replace free of charge since April 2008 from sales of Cyber-shot DSC-W170 digital camera case parts. 8 At the end of 315 consumer complaints have received a national network of more than the Sony T20 digital camera's complaint, "boot inexplicable jitter" into complaints keywords. Shenzhen Lo on their own problems because of the camera to buy Sony FX1000E Rights triggered the process of deep feeling, "Sony has always stall and evade the consumer, communication, in addition to feedback, answer as if no other outside, each shirk Sony step by step in the test of consumer complaints 'hide and seek' and 'delaying tactics' seems to be their approach. footballs gone nearly five months later, the original has been some consumer delight in front of the machine-like feel sad to be replaced. enterprises in the service of silence, or evade the consequences of discontent is not what day the user as 'volcano eruption', that is so desperate and frustrated business users. regardless of What kind of results that are not Sony would like to see. " Sony's product quality, product line or whether the duration from the very eye-catching. From the product line, the burst quality products include Sony's image sensor, digital cameras, televisions, laptops, cell phones, and even proud of its PS consoles. From the time span, the quality of the network can see complaints and cases from 2005 until recently. Laptop problems burst out.Dell inspiron 6000 Battery Second half of 2009 a few months, Sony has received 209 complaints related to computer abnormal heat, of which 83 cases in Japan, 126 abroad, mainly in computer design defects, will cause the computer to overheat and short circuit, for which Japan Sony on September 4, 2008 announced the recall of hundreds of thousands of VAIO TZ series notebook computers, however, Sony users in China in dealing with complaints, it seems lackluster. Dozens of Sony Computer Sony Notebook computer users reflect the large built-in fan noise, the computer screen to a "water wave" phenomenon has seriously affected the normal use. Although Sony (China) Co., Ltd. for the user to reflect the situation in a timely manner, and to explain introduced measures such as extended warranty, but the user is not authorized, a stalemate to January 17, 2010, Sony China announced: October 2008 listed VGN-CS1 series, in February 2009 listed CS2 series, in May 2009 listed some of CS3 series VAIO notebooks in use for some time, likely LCD LCD screen appears a horizontal line, the company decided in the original warranty period of two years on the basis of extend the 1 year warranty, that is, the user purchase products from the 3 years since implementation of the free repair service. And has purchased 3 years extended warranty service, not within the scope of the policy.

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